About the role#
Globe Life is seeking a Customer Retention Intern for the Summer 2027 term. This project-focused role supports the Customer Retention team as they execute a telephony migration and implement a new outbound dialer system. You will assist with data analysis, cross-functional coordination, and training readiness to ensure a successful implementation.
What you'll do#
- Assist in planning and tracking telephony migration tasks and timelines.
- Identify and document system requirements, gaps, and risks throughout the migration process.
- Support the configuration, testing, and rollout of the outbound dialer system.
- Troubleshoot issues identified during pre-launch testing.
- Analyze call, retention, and performance data to identify trends and anomalies.
- Build reports and dashboards to track key project metrics.
- Collaborate with the Training team to ensure materials and agents are prepared for go-live.
- Identify training gaps based on data findings or system changes.
- Support project coordination through documentation, meeting notes, and tracking action items.
What you'll need#
- Currently pursuing a bachelor's degree in Data Analytics or a related field.
- Strong analytical skills with the ability to interpret data and identify actionable insights.
- Proficiency in Excel or spreadsheet tools.
- Excellent communication and organizational skills.
- Comfort working cross-functionally.
- Ability to manage multiple priorities and strong attention to detail.
- Familiarity with call center systems, CRM platforms, or dialer systems is a plus.
- No prior professional experience is required, though relevant coursework or project experience is helpful.
Location & details#
- This is a full-time, paid, on-site internship located in McKinney, Texas.
- The program runs from June 7, 2027, through August 13, 2027.
About Globe Life
Globe Life provides life insurance products to customers across the United States, Canada, and New Zealand. The company was founded in 1900 and operates as a public entity. It maintains corporate offices in McKinney, Waco, Syracuse, Oklahoma City, Cleveland, and Los Angeles. The firm employs between 1,001 and 5,000 people.
How to get in at Globe Life
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