About the role#
This is a full-stack software development internship within the Genesys Cloud Workforce Engagement Management team. You will work on AI Scoring, Agent Evaluation, and Survey solutions. These products help enterprise customers evaluate customer interactions and drive coaching based on data. You will participate in the entire software development lifecycle.
What you'll do#
- Build production features, backend flows, APIs, and UIs for evaluation and survey tools.
- Deliver secure, scalable applications on AWS infrastructure.
- Write automated tests for new features.
- Participate in code reviews and debug issues.
- Use AI developer tools to generate code, debug complex problems, and navigate the production codebase.
What you'll need#
- Currently pursuing a bachelor’s degree in Computer Science, Computer Engineering, or a related discipline.
- Experience with a modern programming language such as Java, Python, or JavaScript.
- Familiarity with web development fundamentals.
- Interest in frontend, backend, or full-stack development.
- Ability to communicate clearly and collaborate effectively within a team.
Location & details#
- Location: Toronto, Ontario.
- Term: Summer 2027 (8 to 16 months).
- Modality: Hybrid (1-2 days per week in the Toronto office).
- Employment: Full-time paid internship.
About Genesys
Genesys provides software for customer and employee experience management. The company operates a platform called Genesys Cloud that uses AI to connect data and systems for organizations. It serves over 8,000 clients across more than 100 countries. The firm maintains a global presence with its headquarters in Menlo Park, California, and employs over 8,600 people.
How to get in at Genesys
Securing an internship at Genesys requires speed, as early applicants often gain visibility before the candidate pool becomes crowded. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, helping you apply among the first. This proactive approach ensures your materials reach the team while they are still actively reviewing new submissions. Reaching out to the right person can also make a difference in your application process. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the role or a referral. This direct contact often improves response rates compared to submitting through a general portal.
