About the role#
The Aftersales Customer Relations & Voice of Customer intern supports our operations team in maintaining service standards and case management. You will work within the Aftersales department to assist with customer communications, feedback collection, and cross-functional coordination with Quality, Engineering, and Operations. This role provides hands-on experience in customer success, CRM administration, and service operations for our electric vehicle and robotics programs.
What you'll do#
- Manage customer communication through the service process, including repair status updates and appointment scheduling.
- Create and update customer cases in our CRM, maintaining accurate service history and records.
- Monitor Service Level Agreements to ensure timely case resolution.
- Collect and analyze customer feedback through surveys to prepare reports and identify recurring concerns.
- Support logistics for parts shipments, returns, and warranty activities.
- Assist with administrative tasks, including document preparation and filing.
- Participate in department meetings and contribute to continuous improvement initiatives.
What you'll need#
- High School diploma or equivalent.
- 0 to 2 years of experience in customer service, retail, hospitality, or client-facing roles.
- Proficiency in Microsoft Office suite and familiarity with standard computer systems and email.
- Strong verbal and written communication skills with a focus on customer needs.
- High attention to detail and ability to manage multiple tasks simultaneously.
- Ability to travel up to 10% for customer visits or company events.
- Availability to support weekend or holiday activities during product launches or critical business periods.
- Preferred: Experience with CRM systems like Zendesk or Salesforce.
- Preferred: Interest in automotive, electric vehicles, or robotics technology.
Location & details#
- This position is based on-site in El Segundo, California.
- This is a full-time, paid internship with a rolling term.
About Faraday Future
Faraday Future is a motor vehicle manufacturer founded in 2014. The company operates as an intelligent mobility ecosystem. It is based in Gardena, California. The organization maintains a staff of approximately 550 employees.
How to get in at Faraday Future
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