About the role#
This is a 6-month full-time Co-op position starting in November 2026. You will join the Information Systems and Technology team as a primary contact for internal IT support. You will work on infrastructure-related projects and daily support tasks while reporting to the IT Service Desk Manager.
What you'll do#
- Provide professional first-level IT support for infrastructure and applications via phone and in person.
- Monitor the IT Service Desk phone line and email account.
- Build, reimage, and deploy corporate laptops and manage mobile devices.
- Handle hardware asset tagging, SAP asset management, and participate in year-end hardware audits.
- Maintain accurate hardware and software inventory records.
- Document support calls and track status updates using the Salesforce incident tracking system.
- Communicate with customers and service providers through Teams, email, Chatter, Jabber, and SMS.
- Collaborate with the team and vendors to resolve complex or escalated support cases.
- Focus on improving first-contact resolution and managing customer expectations.
What you'll need#
- A university degree or diploma in Computer Science or equivalent work experience.
- Hands-on experience with PC hardware, basic networking, printers, and peripherals.
- Knowledge of Microsoft operating systems, Office, email, and internet browsers.
- Exposure to O365, Dell hardware, and systems imaging tools like Symantec Ghost.
- Ability to prioritize multiple service requests simultaneously.
- Strong verbal and written communication skills.
- Ability to work both independently and within a team environment.
- Solid time-management and problem-solving skills.
Location & details#
- Location: Toronto, Ontario.
- Term: Fall 2026.
- Modality: Hybrid (2-3 days in-office per week).
- Compensation: This is a paid position with a base salary of $23.50 per hour.
About Esri Canada
Esri Canada provides geographic information system software and spatial analytics services. The company supports clients in government, business, and education sectors. It operates from its headquarters in Toronto and maintains offices across Canada. Established in 1984, the firm employs approximately 673 people.
How to get in at Esri Canada
Applying early is a distinct advantage at Esri Canada because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the pile grows. This helps you stay ahead of the typical applicant queue. You can also improve your response rates by reaching out to recruiters directly to ask about the role or a referral. Intern Insider surfaces the specific recruiters behind the company's roles, which allows you to make a professional connection rather than just waiting for a system update. It is a more effective way to navigate the hiring process than relying on automated portals alone.
