About the role#
We are looking for a Co-op Student to join our IT team for a 6-month full-time contract. You will act as the primary point of contact for internal employees, providing technical support and ensuring a positive user experience. This is a hybrid role based in Toronto.
What you'll do#
- Provide technical support to end users both onsite and remotely.
- Manage and prioritize support tickets to meet Service Level Agreements.
- Install, configure, and support Windows and macOS laptops, mobile devices, and corporate applications.
- Document issues, resolutions, and updates in the service management system.
- Collaborate with IT and engineering teams to resolve escalated issues.
- Create and maintain support and procedural documentation.
- Provide end-user guidance and training.
- Support device lifecycle activities including onboarding and offboarding.
- Follow IT security policies and best practices.
- Deliver customer service aligned with company values.
What you'll need#
- Diploma or degree in Computer Science, Information Technology, or equivalent experience.
- Experience supporting Windows and macOS environments.
- Understanding of computer hardware and mobile technologies.
- Working knowledge of virtualization technologies.
- Experience with Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive.
- Familiarity with Zoom and other collaboration tools.
- Basic understanding of Active Directory, Microsoft 365 Admin Center, and Okta.
- Exposure to IT Service Management tools.
- Interest in AI and emerging technologies, including hands-on experience with AI-based productivity tools.
- Basic understanding of how large language models work and curiosity about applying AI to improve IT support processes, documentation, and automation.
Location & details#
- Location: Toronto, Ontario.
- Work Modality: Hybrid (3-4 days in office).
- Term: 6-month contract.
- Status: Paid, full-time.
About Collateral Management Solutions
Collateral Management Solutions operates as a division of Trader Corporation. The company provides lien, registration, and recovery services along with insolvency management solutions for lenders in Canada. It was founded in 1975 and maintains headquarters in Toronto. The organization employs between 201 and 500 people.
How to get in at Collateral Management Solutions
Applying early to Collateral Management Solutions gives you a distinct advantage because recruiters review applications before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published, ensuring you are among the first to submit your materials. This timing often determines whether your resume receives a thorough review. You can improve your response rate at Collateral Management Solutions by reaching out to the recruiters behind the roles directly. Intern Insider surfaces these specific contacts so you can ask about the role or request a referral, which often leads to better engagement than a standard application.
