About the role#
We are looking for an IT Service Desk Analyst to join our team for an 8-month internship. You will act as a primary contact for internal users, providing 1st level support for infrastructure and applications. You will work closely with the IT team and contribute to various infrastructure projects.
What you'll do#
- Provide 1st level IT support in a professional manner.
- Monitor the IT Service Desk phone line and email account.
- Handle corporate laptop builds, reimaging, and deployment.
- Manage corporate mobile devices and hardware asset tagging.
- Maintain hardware and software inventory and assist with the yearend audit process.
- Document support calls and track status updates using Salesforce.
- Communicate with customers and service providers using tools like Teams, Email, and SMS.
- Escalate complex issues to senior team members or vendors when necessary.
- Focus on improving first-contact resolution and managing customer expectations.
What you'll need#
- A university degree or diploma in Computer Science or equivalent work experience.
- Hands-on knowledge of PC hardware, basic networking, printers, and peripherals.
- Experience with Microsoft operating systems, Office, email, and internet browsers.
- Exposure to O365, Dell hardware, and systems imaging tools like Symantec Ghost.
- Strong problem-solving skills and the ability to manage multiple requests at once.
- Excellent verbal and written communication skills.
- Ability to work both independently and within a team environment.
- A customer-focused mindset with strong interpersonal skills.
Location & details#
- This role is based in Toronto, Ontario.
- The position is hybrid, requiring 2-3 days in the office and 2-3 days remote.
- This is a full-time, paid internship scheduled for Winter 2027.
About Esri Canada
Esri Canada provides geographic information system software and spatial analytics services. The company supports clients in government, business, and education sectors. It operates from its headquarters in Toronto and maintains offices across Canada. Established in 1984, the firm employs approximately 673 people.
How to get in at Esri Canada
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