About the role#
Encore is looking for an intern to join the Global Service Center team for Summer 2027. You will work with Global Systems Analysts to improve automation and IT operational processes. This role provides hands-on experience with enterprise IT systems and cross-functional projects.
What you'll do#
- Design and implement automation workflows for Global Service Center systems.
- Enhance ticketing and reporting tools like FreshService and Freshdesk using low-code or no-code automation.
- Collaborate on projects across digital services, product management, and IT operations.
- Maintain and optimize tools such as Microsoft Teams, OneDrive, and Viva Engage.
- Document processes, test automation scripts, and validate system improvements.
- Shadow team members to learn ITIL-based service management and operational efficiency.
What you'll need#
- Currently pursuing a degree in Computer Science, Information Systems, or a related field.
- Familiarity with web technologies like JavaScript, HTML, and CSS.
- Experience with Microsoft 365 tools.
- An interest in ITIL frameworks and service desk operations.
- Previous experience with FreshService, SharePoint, or Power Automate is helpful but not required.
Location & details#
- This internship is based in Schiller Park, Illinois.
- The role is on-site and full-time.
- This is a paid position.
About Encore
Encore operates in the events services industry as a production partner. The company provides event technology, rigging infrastructure, creative services, and production support. It manages over 350,000 events each year across 20 countries. Based in Schiller Park, Illinois, the organization employs more than 10,000 people and has 80 years of experience.
How to get in at Encore
Applying to Encore early gives you a distinct advantage because recruiters review applications before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published, helping you secure a spot at the top of the list. You will find that being among the first candidates makes a difference in how your profile is received. Reaching out to the right person often beats waiting in a queue. Intern Insider surfaces the specific recruiters behind Encore roles so you can contact them directly to ask about the position or a referral. This approach materially improves your response rates compared to standard submissions.
