About the role#
The Customer Experience & Operations Intern will report to the Manager of Premium Care Programs. You will spend the summer delivering a specific project focused on improving how we handle premium care, from the initial test design to the final presentation of results.
What you'll do#
- Design a pilot program to test a new operations improvement within the Premium Care team.
- Build and manage a project plan, which includes coordinating milestones, dependencies, and deliverables.
- Analyze the results of your pilot to understand how it impacts customer experience and operational performance.
- Develop and present a final recommendation that summarizes your findings and the impact of the pilot.
What you'll need#
- Current enrollment in a Bachelor’s degree program in Business, Operations Management, Engineering, or a related field.
- An anticipated graduation date no earlier than December 2027.
- Experience using data to solve problems.
- Experience planning and managing projects.
Location & details#
- This is a full-time, paid internship for Summer 2027.
- The role is based in Austin, Texas.
- This position follows a hybrid work model, requiring 3 days in-office per week, Tuesday through Thursday.
- Sponsorship is not available for this role.
About Electronic Arts (EA)
Electronic Arts is a public company founded in 1982. It operates in the entertainment industry with a focus on mobile and console games. The business handles development, publishing, and interactive entertainment technology. Based in Redwood City, California, the company employs over 10,000 people.
How to get in at Electronic Arts (EA)
Applying early gives you a significant advantage at Electronic Arts because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first before the candidate pile grows. You should aim to be in that initial group to ensure your resume is seen. Reaching the recruiter directly often beats applying into a general queue. Intern Insider surfaces the recruiters behind the roles at Electronic Arts so you can reach out to ask about the position or a referral. This direct approach materially improves your response rates compared to a standard submission.
