About the role#
As a Product Management Intern within the Fan Care Community Care team, you will help shape how players engage with our gaming communities. You will support product discovery, research, and performance analysis. This role bridges player sentiment, moderation insights, and platform analytics to improve the fan experience. You will work on a full-lifecycle project, identifying fan challenges and presenting recommendations to leadership.
What you'll do#
- Conduct discovery sessions to define problem statements, user personas, and customer journey maps.
- Research emerging trends in gaming community platforms, moderation tools, and social engagement mechanics.
- Track platform metrics like daily active engagement, thread creation, solution findability, and moderation health.
- Synthesize telemetry, survey responses, and forum data into dashboards and executive reports.
- Partner with Community Operations, Engineering, Experience Design, Player Safety, and Studio Publishing teams.
- Own an end-to-end discovery-to-recommendation project focused on a high-impact EA Forums initiative.
What you'll need#
- Currently pursuing an undergraduate degree in Computer Science, Human-Computer Interaction, Business, Information Systems, or Data Analytics.
- Expected graduation date no earlier than December 2027.
- Interest or coursework in Product Management, User Experience, or Digital Platform operations.
- Experience with Excel, Google Sheets, SQL, or dashboarding tools like Tableau or Looker.
- Strong written and verbal communication skills with the ability to present complex topics clearly.
- Enthusiasm for video games, player communities, and online discussion platforms.
- Preferred: Prior experience in a tech environment, familiarity with Agile methodologies, or experience with community platforms like Reddit, Discord, or Discourse.
Location & details#
- Location: Austin, Texas.
- Term: Summer 2027.
- Work Modality: Hybrid.
- Employment Type: Full-time internship.
About Electronic Arts (EA)
Electronic Arts is a public company founded in 1982. It operates in the entertainment industry with a focus on mobile and console games. The business handles development, publishing, and interactive entertainment technology. Based in Redwood City, California, the company employs over 10,000 people.
How to get in at Electronic Arts (EA)
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