About the role#
The ITCS Client Engagement and Support department at East Carolina University is hiring student workers to join the Black Pod support team. You will provide front-line technical assistance to students, faculty, and staff, helping to maintain the university computing environment.
What you'll do#
- Provide technical support for Windows and macOS devices by troubleshooting software errors, login issues, and connectivity problems.
- Respond to support tickets, walk-ins, and scheduled appointments.
- Handle computer imaging and reimaging tasks.
- Document your work in the Team Dynamix system.
- Perform basic hardware tasks like replacing peripherals and preparing equipment for deployment.
- Assist ITCS staff with special projects, inventory management, and equipment moves.
- Communicate clearly and professionally with all users.
What you'll need#
- Current enrollment as an ECU student with a minimum 2.0 GPA.
- Basic knowledge of Windows or macOS environments.
- Strong customer service and communication skills.
- Ability to lift 25 to 50 pounds.
- Willingness to learn new technologies and follow established IT procedures.
- An acceptable driving record and at least 3 years of driving experience.
- Familiarity with imaging tools, device management, or ECU IT systems is preferred.
- Previous experience with computer troubleshooting or IT support is preferred.
Location & details#
- This position is located on-campus in Greenville, North Carolina.
- The role is for the Fall 2026 term.
- You will work part-time, typically 10 to 20 hours per week, with flexibility provided for class schedules.
About East Carolina University
East Carolina University is a public research institution based in Greenville, North Carolina. Founded in 1907, it operates as a Carnegie R1 research university. The school serves students through a wide range of academic areas including business, medicine, nursing, and the arts. It employs over 8,000 people and focuses on regional service and research.
How to get in at East Carolina University
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