About the role#
The IT Infrastructure Intern program provides students with hands-on experience in computer hardware, software, and end-user support. You will work under the supervision of our IT Infrastructure staff to learn how reliable technology services support our operations. This is a paid, ten-week internship running from June 1 to August 6, 2027. You will work up to 29 hours per week.
What you'll do#
- Assist staff in responding to employee requests for support regarding computers, software, connectivity, and printers.
- Observe and participate in troubleshooting hardware and software issues.
- Support the setup, configuration, and maintenance of computers and peripherals.
- Document support requests, troubleshooting steps, and final resolutions.
- Assist with technology inventory and coordinate repair or replacement requests.
- Participate in IT security awareness activities to learn how to safeguard systems and confidential information.
- Gather user feedback to help improve support documentation and service processes.
What you'll need#
- Current enrollment in an undergraduate or graduate degree program in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
- Familiarity with Microsoft Office applications and everyday computer systems.
- Strong interpersonal, written, and verbal communication skills.
- Analytical and problem-solving skills with an ability to follow instructions.
- Curiosity, adaptability, and a willingness to learn.
- Accountability, professionalism, and attention to detail.
- Customer service orientation and responsiveness.
- No prior professional IT support experience is required.
- Coursework or exposure to operating systems, networking, or hardware is a plus.
Location & details#
- This role is located in Sunrise, Florida.
- The position follows a hybrid work schedule, requiring at least one in-person day per week.
- Selected candidates must complete a Level 2 background screening as required by Florida law. You will also be required to sign a Confidentiality Agreement.
About Community Care Plan
Community Care Plan is a nonprofit health insurance organization based in Sunrise, Florida. Founded in 2000, it operates as a provider service network owned by Memorial Healthcare System and Broward Health. The company manages health plans for over 165,000 members, including Medicaid and Florida Healthy Kids programs. It maintains accreditation from the National Committee for Quality Assurance and the Accreditation Association for Ambulatory Health Care.
How to get in at Community Care Plan
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