About the role#
As a Student Lending Customer Advisor II, you will handle inbound sales inquiries related to marketing campaigns and direct mail efforts. You act as a subject matter expert, helping borrowers identify their needs and providing guidance on lending options. This role focuses on building customer relationships and ensuring a consistent experience throughout the loan origination process.
What you'll do#
- Generate sales through phone interactions.
- Recommend appropriate sales options and identify cross-sell opportunities.
- Follow up with customers to ensure a smooth origination process.
- Act on opportunities to develop new and existing customer relationships.
- Serve as a primary point of contact for lending inquiries.
What you'll need#
- At least 3 years of customer service and sales experience.
- High school degree or equivalent.
- Strong verbal and written communication skills.
- Ability to listen, solve problems, and maintain enthusiasm with customers.
- Proficiency with computers and strong time management skills.
- A detail-oriented approach with a sense of urgency.
- Previous call center experience is preferred.
- Ability to sit for long periods while answering calls.
- A goal-oriented mindset and interest in banking.
Location & details#
- Location: Irving, Texas.
- Schedule: 40 hours per week, 11:30 am to 8:00 pm CT.
- Work Modality: Hybrid, requiring 3 days per week in the Irving office.
About Citizens
Citizens is a financial services firm based in Providence, Rhode Island. It offers products including mortgage, student lending, and commercial banking. The company operates as a public organization with over 10,000 employees. It provides banking services to individual and commercial clients.
How to get in at Citizens
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