About the role#
This student position supports the Customer Experience team at the CATSA headquarters in Ottawa. You will assist in managing passenger inquiries, complaints, and claims to help ensure efficient service. This is a paid, part-time role scheduled for 25 hours per week from September 26, 2026, to December 31, 2026.
What you'll do#
- Provide administrative support by sorting through website submissions and voice messages.
- Draft written responses to public inquiries and complaints in both official languages.
- Maintain and update electronic files.
- Identify trends in public feedback to help improve current procedures and online content.
What you'll need#
- Enrollment in a college or university program, specifically in communications, journalism, or social sciences.
- Experience in customer service or handling public inquiries.
- Strong writing and editing skills.
- Ability to obtain and maintain a reliability security clearance.
- Professional approach to daily tasks and a high level of attention to detail.
Location & details#
- Location: Ottawa, Ontario.
- Term: Fall 2026.
- Modality: On-site.
- Salary: 18.15 to 30.20 dollars per hour, based on education level.
- Language requirement: Bilingual.
About CATSA / ACSTA
The Canadian Air Transport Security Authority is a Crown corporation established in 2002. It manages security screening for passengers, baggage, and airport workers across the Canadian air transportation system. The organization operates from its headquarters in Ottawa and maintains a presence at major airports throughout the country. It currently employs 1,190 people.
How to get in at CATSA / ACSTA
Securing an internship at CATSA requires a proactive approach to their application cycles. Because these roles often attract a high volume of candidates, Intern Insider sends an instant alert the moment a position is published so you can apply among the first. Early applicants are frequently reviewed before the candidate pile grows significantly. You can also improve your chances by reaching out to the right people. Intern Insider surfaces the recruiters behind CATSA roles, allowing you to connect directly to ask informed questions about the position or request a referral, which often improves your response rate.
