About the role#
We are looking for a Customer Success Intern to join our team. You will support our users by helping them navigate Building Swell products and features. This role involves working directly with clients to ensure they get the most out of our technology while providing feedback to our internal teams.
What you'll do#
- Act as a primary contact for customers and guide them through their product journey.
- Build and maintain relationships through regular check-ins, training, and feedback sessions.
- Share customer needs with our engineering, design, and marketing teams to help improve our products.
- Use data and interaction insights to develop strategies for customer retention.
What you'll need#
- You are based in the Toronto, ON area.
- You are currently studying in the AEC field.
- Strong writing and note-taking skills.
- Comfort speaking directly with customers.
- You are organized, reliable, and curious about how prefab shops operate.
- A kind approach to learning from colleagues and clients.
Location & details#
- Location: Toronto, ON, Canada (Remote).
- Commitment: Full-time internship.
- Term: Rolling.
About Building Swell
Building Swell provides a prefab execution system for shop teams. The company focuses on scheduling work and increasing capacity for industrialized construction. Founded in 2021, the firm operates out of San Francisco, California. It employs five people and specializes in modular and lean construction methods.
How to get in at Building Swell
Landing an internship at Building Swell requires speed because small teams often fill roles quickly. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. Early applicants get seen before the pile grows, which is a significant advantage when competing for limited spots. You can also reach out to the recruiters behind the company's roles to ask about the position or a referral. Intern Insider surfaces these contacts so you can connect directly, which materially improves response rates compared to submitting an application into a queue.
