About the role#
The IT Service Desk Intern joins the End-User Experience team at our Auburn Hills campus. You will report to the IT Service Desk Manager for North, Central, and South America. This role supports IT Service Desk agents and end-users by managing daily tasks and improving technical processes.
What you'll do#
- Monitor incoming help requests and issues within the NOW system.
- Create, update, and improve how-to articles and guides for users.
- Review current procedures to find ways to make everyday tasks more efficient.
- Track user feedback through the Customer Experience dashboard.
- Assist the NOW admin team with basic administrative tasks and request handling.
- Support the managed Service Desk team by answering questions and providing clarity to third-party agents.
- Perform basic account updates in Active Directory.
What you'll need#
- Current full-time enrollment in an accredited college, university, or vocational school.
- Pursuing studies in IT, hospitality, human resources, statistics, or related fields.
- Proficiency with Microsoft Office programs including Word, Excel, Outlook, and PowerPoint.
- Strong communication skills and the ability to work effectively with end users.
- A mindset focused on problem-solving, organization, and continuous improvement.
- Willingness to learn new systems and processes.
- Ability to analyze workflows and contribute to efficient procedures.
Location & details#
- Location: Auburn Hills, Michigan.
- Modality: On-site at our campus at least three days per week.
- Employment: Part-time, year-round internship.
- Compensation: This is a paid position.
- Sponsorship: No visa sponsorship is available for this role.
About BorgWarner
BorgWarner is a motor vehicle manufacturing company based in Auburn Hills, Michigan. It supplies original equipment to major automotive OEMs across the globe. The company focuses on electric innovations and fuel-efficient combustion technology. It employs over 18,000 people and operates as a public company.
How to get in at BorgWarner
Applying early gives you a distinct advantage at BorgWarner because recruiters review applications before the volume becomes unmanageable. Intern Insider sends you an instant alert the moment a role matching your target is published, helping you get your materials in before the pile grows. You can secure a better position by reaching out to the right people rather than waiting in a queue. Intern Insider surfaces the recruiters behind the company's roles, allowing you to contact them directly to ask about the position or a referral, which often improves your response rate.
