About the role#
The IT Help Desk Intern provides first-level technical support to end users at Appalachian Electric Cooperative. You will assist with hardware, software, and network issues while gaining hands-on experience in a professional IT environment. This position reports to the IT Helpdesk Supervisor.
What you'll do#
- Respond to helpdesk tickets, emails, and phone calls in a professional manner.
- Provide basic troubleshooting for computers, printers, and network connectivity.
- Install, configure, and update software and hardware.
- Assist with user account setup, password resets, and access permissions.
- Maintain inventory of IT equipment and assist with asset tracking.
- Document issues and escalate complex problems to the supervisor.
What you'll need#
- Current undergraduate or graduate student, or recent graduate, pursuing a degree or certification in Information Technology, Computer Science, or Information Systems.
- Understanding of computer hardware and software.
- Familiarity with Windows and Mac operating systems.
- Basic knowledge of networking concepts.
Location & details#
- Location: New Market, Tennessee.
- Term: Fall 2026 (September through December).
- Status: Full-time, paid internship.
- Modality: On-site.
About Appalachian Electric Cooperative
Appalachian Electric Cooperative operates as a utility provider. The organization maintains its headquarters in New Market, Tennessee. It has functioned as a nonprofit entity since its founding in 1940. The company employs between 51 and 200 people.
How to get in at Appalachian Electric Cooperative
Applying early to Appalachian Electric Cooperative gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. You should aim to be one of the first candidates in the queue to ensure your materials get a thorough look. Reaching out to the right person at Appalachian Electric Cooperative often beats waiting in a general application queue. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the role or a referral. This direct approach materially improves your response rates compared to standard submissions.
