About the role#
The Enterprise Shared Services (ESS) Product & Capabilities internship provides exposure to teams delivering platforms, reporting, governance, and technology enablement. You will support cross-functional priorities and explore practical applications of GenAI, intelligent automation, and advanced analytics. Your work will contribute to projects that improve operational performance and the colleague experience.
What you'll do#
- Support cross-functional product and capability projects by coordinating across business, technology, and end-user teams.
- Gather and document business requirements, user needs, and process flows, translating them into technical requirements.
- Contribute to product roadmaps, implementation activities, and performance measurement.
- Analyze data to prepare reports, dashboards, and insights for project teams.
- Identify opportunities to use GenAI, intelligent automation, and analytics to improve workflows.
- Partner with technology and business teams to design, test, and roll out secure, scalable solutions.
- Participate in process-improvement initiatives focused on productivity, efficiency, quality, and risk controls.
- Build relationships across a complex organization while contributing fresh perspectives.
What you'll need#
- Current enrollment in a full-time bachelor's degree program with an anticipated graduation date between December 2027 and June 2028.
- Pursuing a degree in business, technology, data science, computer science, engineering, operations, or finance.
- Demonstrated interest in product management, technology, operations, process improvement, or artificial intelligence.
- Strong analytical and problem-solving skills with the ability to draw practical conclusions.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and deliver high-quality work with attention to detail.
- Proficiency in Microsoft Excel and PowerPoint.
- Preferred experience includes coursework or projects involving data, AI, automation, or agile methods, and familiarity with platforms like Tableau, Power BI, ServiceNow, or Archer.
- Employment eligibility to work in the United States without company sponsorship.
Location & details#
- This is a full-time, paid internship for Summer 2027.
- The role is based on-site in Phoenix, Arizona.
About American Express
American Express is a globally integrated payments company that provides products, insights, and experiences to customers and businesses. Founded in 1850, the firm maintains its headquarters in New York. It employs over 99,000 people and operates as a public company. Its core operations include network services, merchant services, corporate cards, and business travel.
How to get in at American Express
Securing an internship at American Express requires a proactive approach to the application timeline. Because early applicants are often reviewed before the candidate pool grows, Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. This timing often provides a distinct advantage in the selection process. You can also improve your response rates by reaching out to the recruiters behind the company's roles directly. Intern Insider surfaces these specific contacts so you can send a thoughtful inquiry or request a referral, which is a far more effective strategy than waiting for a response from a general queue.
