About the role#
AIMCo is seeking a Co-op student to join the Information Technology Service Desk team for a 12-month, full-time term. This position focuses on improving internal processes while building your technical and analytical skills. You will work on-site in Calgary.
What you'll do#
- Provide first-level technical support to employees through in-person visits, phone calls, and remote sessions.
- Collaborate with the Technology Service Desk team on daily operations.
- Assist with the Evergreen project, including the planning and deployment of refreshed devices.
- Manage IT asset tracking and inventory for equipment and peripherals.
- Install, configure, and upgrade operating systems and software.
- Log, track, and update service requests within the ticketing system.
- Troubleshoot basic hardware, software, and peripheral issues.
- Document technical solutions and procedures for the knowledge base.
- Provide clear and professional customer service to end-users.
What you'll need#
- Current enrollment in a co-operative education program or recent graduation in Computer Science, Information Technology, or a related field.
- In-depth knowledge of computer hardware and office software applications like Excel, Word, PowerPoint, and Outlook.
- Strong research skills and the ability to learn new concepts to solve technical problems.
- Strong communication skills with the ability to set clear expectations.
- Previous experience in a customer service role is an asset.
- Familiarity with Windows Operating Systems, Active Directory, or ticketing systems such as Service Now is considered an asset.
- Experience in an IT support role is beneficial.
Location & details#
- Location: Calgary, Alberta.
- Term: 12 months, full-time.
- Modality: On-site.
- This is a paid position.
About Alberta Investment Management Corporation (AIMCo)
Alberta Investment Management Corporation is a Crown corporation based in Edmonton. Founded in 2008, the firm manages over 190 billion dollars in assets. It serves pension, endowment, insurance, and government fund clients. The organization operates at arms-length from the Government of Alberta.
How to get in at Alberta Investment Management Corporation (AIMCo)
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