About the role#
The IT Support team manages the technology that 1Password employees use to do their best work. As an intern, you will work alongside experienced engineers to learn how support operations run, manage real user requests, and help build smarter support workflows. This is a full-time, remote internship for the Winter 2027 term, running from January to April.
What you'll do#
- Review new Freshservice tickets for completeness, apply categories and priorities, and route requests to the appropriate team.
- Identify unassigned, aging, duplicate, or stalled tickets and follow up with owners.
- Flag uneven workloads for management review.
- Compile reports on ticket volume, backlog, and SLA performance.
- Prepare summaries for team meetings using AI tools.
- Acknowledge user requests, collect information using templates, and share status updates.
What you'll need#
- Willingness to take on new challenges and see them through to completion.
- Humility, including the ability to ask questions and learn from mistakes.
- Curiosity and a desire to find better ways of doing things.
- Strong teamwork skills.
- Organization and attention to detail.
- Clear, professional communication skills.
- Ability to exercise sound judgment and follow established prioritization guidelines.
- Basic technical literacy and the ability to follow troubleshooting guides.
- Discretion and respect for access boundaries.
Location & details#
- This is a remote position based in the United States or Canada.
- This is a paid, full-time internship for a 4-month term.
About 1Password
1Password operates in the computer and network security industry. Founded in 2005, the company provides tools for managing passwords and sensitive business information. It serves over 180,000 businesses as part of their identity and access management stack. The firm is based in Toronto and maintains a staff of 1,001 to 5,000 employees.
How to get in at 1Password
Securing an internship at 1Password requires speed, as early applicants are often reviewed before a large volume of candidates builds up. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first. This timing often makes a difference in whether your resume reaches a human reader. You can use this advantage to stay ahead of the typical application surge. Beyond timing, reaching out to recruiters directly often improves your response rate compared to applying through a general queue. Intern Insider surfaces the specific recruiters behind 1Password roles, allowing you to ask relevant questions or request a referral. Connecting with the right person shows genuine interest and helps you stand out from the pile.
