About the role#
The Process Improvement team in Fleet Operations focuses on scaling readiness and response processes as our fleet grows. You will work directly with ground operations and frontline teams at our depots to examine current workflows, find bottlenecks, and design standardized procedures. This role is for an analytical problem solver who wants to turn complex physical operations into lean, scalable processes that support vehicle availability and safety.
What you'll do#
- Shadow frontline teams to map readiness and response workflows, identify time-loss, and document best practices.
- Stress-test operational processes and handoffs at 2x and 3x fleet scale to identify failure points and design scalable mechanisms.
- Audit existing turnaround and fleet health metrics while defining new performance indicators for operational efficiency.
- Build a standardized domicile scorecard and weekly executive dashboard to provide visibility into performance, bottlenecks, and risks.
- Formulate data-backed recommendations and align stakeholders from frontline teams to leadership to execute process improvements.
What you'll need#
- Currently pursuing a Bachelor’s, Master’s, or MBA in Industrial Engineering, Operations Research, Supply Chain, Mechanical Engineering, or a related field.
- Expected graduation date between Fall 2027 and Summer 2028.
- Ability to commit to a full-time, 12-week internship in good academic standing.
- Strong analytical skills with the ability to break down workflows and identify root causes.
- Foundational knowledge of process mapping, standard operating procedures, and lean improvement methods.
- Proficiency in data analytics and visualization tools like Excel or Sheets.
- Comfort working hands-on with frontline teams in active depot environments.
- Clear communication skills to influence and build trust across teams.
- Bonus: Experience in automotive maintenance, fleet operations, or logistics.
- Bonus: Familiarity with project management tools like Jira or Confluence.
- Bonus: Experience with root cause analysis frameworks such as 5-Whys, Fishbone diagrams, or DMAIC.
Location & details#
- Location: Foster City, California.
- Work Modality: Hybrid.
- Requirement: Ability to work on-site and travel locally to depot facilities in the San Francisco Bay Area.
- Note: Interns may not use proprietary information for thesis or publication outside of Zoox.
About Zoox
Zoox develops autonomous, purpose-built vehicles for mobility-as-a-service. The company focuses on robotics, artificial intelligence, and electric vehicle technology. Founded in 2014, it maintains its headquarters in Foster City, California. The organization employs nearly 4,800 people.
How to get in at Zoox
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