About the role#
We are looking for a curious intern to join our Global Revenue Operations team for a nine-week summer program. This is a full-time, hybrid position based in Madison, Wisconsin. You will work with a dedicated mentor to gain experience in business operations, process optimization, and the software-as-a-service industry. We expect a commitment of 40 hours per week, with 2-3 days spent working on-site at our Madison office.
What you'll do#
- Support the implementation of departmental process improvement and automation initiatives.
- Assist in integrating legacy customers into core systems following merger and acquisition activities.
- Execute User Acceptance Testing within our commerce-to-cash systems.
- Document system workflows and process improvements for quoting, billing, and provisioning.
- Perform ad hoc analysis, respond to insight requests, and conduct data extractions.
- Develop and maintain help center articles and enablement materials.
- Assist in data migrations and the setup of key billing accounts.
- Learn to use systems including Stripe, Zuora, SalesForce, CPQ, and Zendesk Support.
What you'll need#
- Current enrollment in a degree program for Economics, Business Administration, Finance, Accounting, or a related field.
- Strong analytical, problem-solving, and organizational skills.
- Proficiency with G-Suite and Zoom.
- Prior experience with Salesforce, Zuora, or other CRM tools is preferred.
- Excellent communication skills and a professional work ethic.
- Authorization to work in the United States.
Location & details#
- Location: Madison, Wisconsin.
- Term: Summer 2027.
- Modality: Hybrid (requires 2-3 days per week on-site).
- Employment: Full-time, paid internship.
About Zendesk
Zendesk provides software for customer service and support. Founded in 2007, the company is based in San Francisco. It employs between 5,001 and 10,000 people. The firm focuses on AI-powered tools that help businesses manage customer interactions.
How to get in at Zendesk
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