About the role#
The IT Service Desk Intern provides technical support for hardware, software, and applications across the organization. You will work under the supervision of the IT Service Desk Manager and senior team members to gain hands-on experience in a professional ITSM environment. This role is designed to build foundational IT skills and prepare you for a full-time IT Service Desk Support Specialist position.
What you'll do#
- Provide technical support for laptops, desktops, mobile devices, printers, and A/V equipment.
- Resolve assigned tickets in Freshservice and communicate action plans to users.
- Deliver customer service via phone, email, and Microsoft Teams.
- Document incidents and resolutions to contribute to the Service Knowledge Management System.
- Configure hardware and ensure equipment is ready for operation.
- Manage component supply inventory and create purchase requisitions.
- Process returned equipment, update CMDB asset records, and stage devices for reimaging.
- Assist with routine printer maintenance, such as toner replacement.
- Prepare outbound equipment shipments for employee onboarding and offboarding.
- Follow IT Service Desk policies and SOC II compliance requirements.
What you'll need#
- Enrollment in an IT-related program at a vocational high school or college.
- Proficiency with computer hardware and common desktop software.
- Basic knowledge of networking concepts and Windows operating systems.
- Working knowledge of Microsoft Windows and Microsoft 365.
- Ability to troubleshoot and solve technical problems with guidance.
- Strong attention to detail and organizational skills.
- Effective communication skills for phone, email, and Microsoft Teams.
- Capability to work independently and as part of a team.
- 0 to 2 years of relevant IT experience, including coursework or lab experience.
- Familiarity with macOS, iPadOS, or Chromebook is a plus.
- Experience with an ITSM tool like Freshservice or ServiceNow is a plus.
- A+ Certification or active pursuit of the certification is a plus.
- Prior help desk or technical support experience in a Windows environment is preferred.
Location & details#
- This position is based in Oxford, Massachusetts.
- The role is on-site.
- This is a full-time, paid internship with a rolling term.
About Wilson Language Training
Wilson Language Training operates in the professional training and coaching sector. The company provides learning resources and support tools for educators. These materials assist teachers in helping students develop reading fluency. The organization is based in Oxford, Massachusetts, and maintains a staff of 201 to 500 employees.
How to get in at Wilson Language Training
Applying early to Wilson Language Training gives you a distinct advantage before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. You should aim to be one of the first candidates to submit your materials. Getting your application in early is a practical way to ensure your profile is reviewed while the team is still actively considering the initial batch of talent. Reaching out to the right person often yields better results than submitting to a general portal. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the position or a referral, which materially improves response rates. Connecting with a human at Wilson Language Training allows you to demonstrate your interest and professional alignment in a way that a standard application cannot.
