About the role#
We are looking for a Customer Care AI Analyst Intern to join our team during the summer of 2027. You will support our ongoing efforts to modernize our support platform while building out AI-driven case deflection and smart routing. This is a full-time, paid internship based in our Columbus, Ohio office with a hybrid work schedule.
What you'll do#
- Review AI-handled interactions and evaluate case outcomes.
- Analyze case volume and trends to identify opportunities for self-service and AI deflection.
- Write help articles and guides to support these initiatives.
- Clean and label case data to help test and improve our routing processes.
- Map and validate data as we transition from our legacy system to a modern platform.
- Build reports and dashboards to track the performance of our AI, routing, and migration efforts.
What you'll need#
- Current status as a rising Junior, Senior, or graduate student in an accredited college or university.
- Pursuit of a degree in Computer Science or Business Administration.
- Strong written and verbal communication skills.
- Proficiency in Windows and Microsoft Office.
- Experience with MS-Excel and a genuine interest in data analysis.
- A self-starting attitude and the ability to work independently.
- An interest in learning about technology, specifically AI.
Location & details#
- Location: Columbus, Ohio
- Term: Summer 2027 (10-week program from June to August)
- Work Modality: Hybrid
- Compensation: Paid internship with an hourly rate between $20 and $25 USD
About Veeam Software
Veeam Software provides data management and protection services. It operates in over 30 countries and maintains its headquarters in Seattle. The company serves more than 550,000 customers, including many Fortune 500 organizations. Its work focuses on data security, backup, and recovery for hybrid and multi-cloud environments.
How to get in at Veeam Software
Applying early to Veeam Software positions gives you a distinct advantage before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, and early applicants get seen before the pile grows. Reaching out to the right person often yields better results than submitting an application into a general queue. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates.
