About the role#
The Utica Comets are seeking a Ticket Operations Intern for the 2026-27 season. This role provides hands-on experience in the professional sports industry, covering ticket operations, sales, and gameday execution. You will work under the Director of Ticket Operations to learn the daily functions of the department. This is an unpaid internship, though you may qualify for academic credit through your college or university.
What you'll do#
- Use Paciolan software to generate promotional codes and manage ticketed events.
- Generate detail reports for the ticketing department.
- Assist with the upkeep of the box office, including preparing Will Call, selling and printing tickets, and answering customer inquiries.
- Prepare and deliver ticket scanners for gamedays and manage device maintenance.
- Provide customer service to fans, VIPs, and stakeholders.
- Perform outbound sales calls to generate ticket leads.
- Assist other departments with gameday initiatives and complete special projects.
What you'll need#
- Strong written, verbal, and interpersonal skills.
- Proficiency in Microsoft Office, specifically Excel and Word.
- Ability to maintain a high level of professionalism.
- Capacity to adapt to changing game situations and meet tight deadlines.
- Ability to stand or sit for extended periods and lift up to 30 lb.
- Prior experience with ticketing software like Paciolan, Ticketmaster, or FEVO is preferred but not required.
- A flexible schedule to attend at least 80% of Utica University Men’s Ice Hockey home games, along with availability for select weekends, evenings, and holidays as needed for Utica Comets and Utica City FC games.
Location & details#
- Location: Utica, New York (On-site).
- Time commitment: 10-15 hours per week.
- Interns are responsible for their own housing, food, and transportation.
About Utica Comets
The Utica Comets are a professional ice hockey team. They play in the North Division of the American Hockey League. The team is based in Utica, New York, and hosts games at the Adirondack Bank Center. They maintain an affiliation with the New Jersey Devils of the National Hockey League.
How to get in at Utica Comets
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