About the role#
This is an entry-level position for a university student. You will provide customer service and support to faculty and students using the online proctored exam services. This role is part-time, with a standard schedule of 19 hours per week.
What you'll do#
- Check students in and out of the center for exams.
- Perform proctoring duties in the examination lab.
- Manage incoming Zendesk tickets by responding to them or assigning them to the correct team.
- Handle and file paper-based exams and process them for instructor pickup.
- Use the UCR to verify information.
- Provide basic level 1 Canvas support for walk-in students and appointments.
- Receive student walk-ins and assist or direct them as needed.
- Keep the lab environment clean, including computers, tables, chairs, and floors.
- Assist the instructional design team when requested.
What you'll need#
- Proficiency with internet services and the Canvas class delivery system.
- Familiarity with both Windows and Mac operating systems.
- Previous customer service experience is preferred.
Location & details#
- Location: Salt Lake City, Utah.
- Work Modality: On-site.
- Compensation: 12.00 per hour.
- Schedule: Determined by your school schedule and availability.
About University of Utah
The University of Utah is a public research institution based in Salt Lake City. Founded in 1850, it serves as the state flagship university. The campus houses the only academic medical center in Utah. It maintains a large staff of over 12,000 employees.
How to get in at University of Utah
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