About the role#
The IT Intern will support foundational initiatives focused on operational efficiency and standardization. This role provides hands-on experience in IT service management, workflow documentation, and support operations, helping to improve asset visibility and reduce reliance on informal knowledge.
What you'll do#
- Assist in establishing, organizing, and improving PC asset management processes, including inventory tracking and data validation.
- Identify and document the top 10 most common Service Desk issues, creating clear resolution procedures to support future automation.
- Document workflows, procedures, and operational practices across IT functions to improve scalability and knowledge transfer.
- Collaborate with cross-functional IT teams to identify opportunities for process improvement and assist with daily Service Desk operations.
What you'll need#
- Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field.
- Strong organizational and documentation skills with exceptional attention to detail.
- Ability to communicate effectively with both technical and non-technical team members.
- Basic understanding of IT concepts and Service Desk operations, with proficiency in Microsoft Office or similar productivity tools.
- An analytical mindset with an interest in IT service management and automation.
Location & details#
- Location: Houston, Texas, USA
- Term: Summer 2026
- Modality: On-site
- Status: Full-time, paid internship
