About the role#
We are looking for an IT Support Intern to join our team in Montreal. This is a hands-on role where you will act as the frontline support for our end users. You will gain practical experience in device imaging, hardware deployment, inventory management, and technical troubleshooting within an enterprise environment.
What you'll do#
- Image, configure, test, and deploy laptops, desktops, tablets, and mobile devices for new and existing staff.
- Deliver Day 1 onboarding support and assist employees at the local Tech Bar.
- Coordinate desk moves, hardware swaps, and computer replacements.
- Maintain accurate asset tracking records in ServiceNow.
- Organize equipment in IT storage rooms and labs, and prepare units for recycling.
- Assist with laptop repairs.
- Serve as a primary point of contact via phone and ticketing queues.
- Open, log, triage, and resolve incident tickets.
- Work with Google Workspace, Microsoft Office Suite, and ServiceNow to ensure smooth operations.
- Support peak-volume operational surges when business deadlines require extra coverage.
What you'll need#
- Current enrollment in a Computer Science program.
- Strong customer service orientation with clear, empathetic communication skills in both French and English.
- A problem-solving mindset and a genuine interest in troubleshooting hardware and software issues.
- Hands-on familiarity with Windows 10/11 and mobile devices (iOS/Android).
- Foundational experience with Google Workspace and Microsoft Office.
- Strong organizational skills, autonomy, and the ability to adapt to changing priorities.
- Physical ability to handle, lift, and move standard computer hardware and peripheral equipment.
- Prior exposure to IT ticketing platforms like ServiceNow or call-logging systems.
- Basic familiarity with enterprise imaging and device deployment processes.
Location & details#
- Location: Montreal, Quebec, Canada.
- Term: Winter 2027 (January 11, 2027 to April 30, 2027).
- Modality: Full-time, on-site (5 days per week).
- Compensation: This is a paid internship.
- Note: Candidates must be authorized to work in Canada. Sponsorship is not provided.
About TMX Group
TMX Group operates capital and commodity markets for businesses and investors. The company manages several exchanges including the Toronto Stock Exchange and the Montréal Exchange. It provides clearing, data, and trading solutions to a global client base. Founded in 2008, the organization maintains a workforce of over 2,500 employees. Its headquarters are in Toronto, with additional offices located in cities across North America, Europe, and Asia.
How to get in at TMX Group
Applying early to TMX Group is a significant advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the applicant pile grows. This helps you stay ahead of the typical hiring cycle. You can also reach out to the recruiters behind the company's roles to ask about the position or a referral. Intern Insider surfaces these specific contacts, which materially improves your response rates compared to submitting into a general queue.
