About the role#
As a Global Customer Experience Business Analytics Project Intern, you will work on projects within the Governance and Experience team. This role focuses on improving data infrastructure and operational efficiency for customer service. You will gain hands-on experience by applying your technical skills to real-world business challenges.
What you'll do#
- Improve data infrastructure for customer service and experience operations.
- Build and optimize user-centric data dashboards.
- Organize data assets to reduce cross-team acquisition costs.
- Develop automated data processing and transformation to reduce manual workloads.
- Build tools for automated analysis, anomaly detection, and root-cause diagnosis.
- Explore AI capabilities to solve operational pain points.
- Conduct special analyses on service strategies, buyer experience, Chatbot development, regional operations, and budget management.
- Partner with business teams to turn data into clear insights and recommendations.
What you'll need#
- Currently pursuing a Bachelor’s degree in Computer Science, Statistics, Mathematics, Accounting, Business Analytics, or a related quantitative field.
- Basic data processing and analytical skills.
- Proficiency in Excel, including PivotTables and functions.
- Proficiency in SQL and experience with data visualization or dashboard construction.
- Ability to use AI tools to improve work efficiency.
- Strong communication, teamwork, and execution skills.
- Meticulous and rigorous approach to tasks.
- Genuine interest in customer service, buyer experience, and data automation in the e-commerce industry.
- Strong business acumen and logical reasoning.
Location & details#
- Location: San Jose, California.
- Modality: On-site.
- Employment: Full-time intern.
- Compensation: $25 per hour.
- Status: Applications are reviewed on a rolling basis.
About TikTok
TikTok operates as an entertainment provider. The company maintains a global presence with offices in cities including Los Angeles, Singapore, New York, London, and Tokyo. It employs over 92,000 people. The organization is privately held.
How to get in at TikTok
Landing an internship at TikTok requires speed because early applicants often get seen before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can apply among the first. This gives you a better chance of your resume being reviewed while the team is still actively filling the position. You should aim to be one of the first people to submit your materials. Reaching out to the right person can also improve your chances of getting a response. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the role or a referral. This direct approach often works better than waiting for a response from a general application queue.
