About the role#
As an IT Support intern, you will work alongside our staff to provide front-line technology assistance to end users. This role involves a mix of ticketing, hardware setup, troubleshooting, and documentation. You will gain exposure to the daily operations of an IT department while supporting our team in an in-person office setting.
What you'll do#
- Act as the first point of contact for incoming support requests via email, phone, and in-person.
- Set up, move, and decommission Windows and Mac devices, IP phones, and peripherals.
- Create and update knowledgebase documentation for the department.
- Maintain asset inventory and follow disposal processes for decommissioned equipment.
- Manage the creation and maintenance of user accounts according to standard operating procedures.
- Assist with the installation of network and infrastructure hardware.
- Participate in various project-based tasks.
What you'll need#
- Current pursuit of an associate or bachelor's degree, preferably in Computer Science, Cybersecurity, or a related field.
- Working knowledge of Windows and Mac operating systems.
- Familiarity with computer hardware, software, and peripherals.
- Strong problem-solving skills and the ability to follow technical documentation.
- Professional communication and customer service skills.
- Ability to work independently and as part of a team.
Location & details#
- This is a paid, full-time, on-site internship located in Indianapolis, Indiana.
- You will work between our two downtown office locations.
- The role requires the ability to lift equipment weighing up to 40 pounds.
- Work involves a mix of desk-based tasks and moving throughout the office.
About Spot Freight
Spot Freight is a third-party logistics company based in Indianapolis. Founded in 2009, the firm operates within the truck transportation industry. It manages freight brokerage, truckload, and intermodal services for its clients. The company employs between 201 and 500 people.
How to get in at Spot Freight
Securing an internship at Spot Freight requires staying ahead of the competition. Because early applicants are often reviewed before the pile grows, Intern Insider sends an instant alert the moment a role matching your target is published anywhere. This ensures you can submit your materials among the first candidates. You can also use Intern Insider to surface the recruiters behind the company's roles. Reaching out directly to these individuals to ask about the position or a referral materially improves your response rates.
