Student Support Assistant

About the role#

The Office of the Registrar at SAIT serves as the front line for student support, guiding learners from admission through to graduation. As a Student Support Assistant, you will act as a primary point of contact for students, prospective students, and staff, ensuring that academic records are maintained with integrity and that inquiries are handled with professionalism and care.

What you'll do#

• Respond to internal and external inquiries via telephone, email, online platforms, and the front service desk.
• Provide triaging support to ensure individuals are directed to the correct service area or information source.
• Maintain the integrity of the academic record in all actions and communications.
• Support the documentation and refinement of inquiry triage processes and service handoffs.
• Deliver service excellence through collaboration and innovation within a welcoming and inclusive environment.

What you'll need#

• Must be a current or future SAIT student actively registered in a program during the employment term.
• Strong problem-solving and investigation skills.
• Effective communication, de-escalation, and conflict resolution abilities.
• High level of attention to detail.
• Demonstrated ability to manage time effectively and balance academic responsibilities with work commitments.

Location & details#

• Location: Calgary, Alberta, Canada.
• Term: Summer 2027.
• Work Modality: On-site.
• Employment Type: Full-time, paid position.