About the role#
We are looking for a customer service-oriented Helpdesk Technician Intern to join our IT team. You will receive regular feedback, coaching, and mentoring to help you develop your technical skills. This role is ideal for a student or recent graduate looking to apply their education in a practical setting.
What you'll do#
- Triage, resolve, and escalate support tickets while meeting defined KPIs for both Windows and Mac OS.
- Assist with employee onboarding and offboarding, including hardware and software provisioning.
- Maintain MDM systems and action access control requests.
- Administer software platforms to ensure security, functionality, and availability.
- Conduct audits to reduce technology costs and maintain accurate licensing records.
- Maintain IT equipment and track inventory for our Lehi and Park City offices.
- Create and update technical documentation and assist with staff training.
- Identify opportunities for process improvement and use artificial intelligence to automate tasks.
What you'll need#
- Current enrollment in or recent completion of a degree in Computer Science, Information Technology, Cybersecurity, Information Systems, or a related field.
- Familiarity with Windows and MacOS operating systems.
- A basic understanding of security best practices.
- Strong problem-solving, organizational skills, and attention to detail.
- An interest in implementing agentic artificial intelligence in technical workflows.
- The ability to lift and set up IT equipment as needed.
Location & details#
- This is an on-site role based in Lehi, Utah.
- You must be able to commute to our Park City satellite offices once a week.
- You should be available to work between 24 and 40 hours per week, with flexibility provided for your educational schedule.
- This is a paid, full-time internship.
About Reef
Reef operates as a technology company focused on mobility and logistics. It converts physical facilities into hubs for local services. The organization maintains its headquarters in Miami, Florida. It employs over 10,000 people.
How to get in at Reef
Applying early at Reef gives you a distinct advantage because recruiters review applications before the volume becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the right person often beats submitting your resume into a general queue. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the position or a referral, which materially improves your response rates.
