About the role#
We are looking for a Support Engineering Intern to join our Level 1 technical support team for a six-month term. This is a hands-on role where you will work directly with experienced engineers on live customer cases. You will own tickets, investigate technical issues, and help customers deploy and configure our products. We are specifically looking for individuals interested in exploring how AI and automation can improve support workflows, documentation, and log analysis.
What you'll do#
- Work the queue of open support tickets alongside your mentor.
- Investigate and diagnose technical issues by gathering information and reproducing problems in lab environments.
- Search internal knowledge systems, including FAQs, wikis, and past tickets, to find solutions.
- Communicate professionally with customers regarding installation, configuration, and integration.
- Escalate complex cases to senior engineers with clear troubleshooting notes.
- Identify repetitive manual tasks and propose automation solutions.
- Use AI assistants to speed up research, draft case summaries, and create documentation.
- Contribute to internal prompt libraries, reusable templates, and knowledge base articles.
- Work with Product, Engineering, and QA teams to resolve technical challenges.
- Complete OPSWAT product and cybersecurity training.
What you'll need#
- Currently studying toward or a recent graduate of a degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- Availability for the full 6-month term at a minimum of 30 hours per week.
- Comfort with Windows and Linux, including navigating filesystems, reading logs, and using the terminal.
- A basic understanding of networking concepts like TCP/IP, DNS, ports, and firewalls.
- Strong analytical instincts and a collaborative attitude.
- Excellent written and spoken English.
- Genuine curiosity about AI and automation.
- Preferred: Experience with Python, Bash, or PowerShell, familiarity with ticketing systems like Jira or Zendesk, and basic knowledge of cloud platforms.
- Preferred: Interest in cybersecurity topics such as malware analysis, threat detection, or secure file transfer.
Location & details#
- Location: Tampa, Florida, United States.
- Modality: On-site.
- Duration: 6 months.
- Commitment: Minimum 30 hours per week.
- Status: Paid, full-time internship.
About OPSWAT
OPSWAT provides cybersecurity solutions for critical infrastructure. Founded in 2002, the company focuses on preventing malware and zero-day attacks by securing data transfer and device access. It serves a variety of sectors, including U.S. nuclear power facilities. The company is based in Tampa, Florida, and employs between 501 and 1,000 people.
How to get in at OPSWAT
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