About the role#
The Assistant Director of Student Center Operations manages the daily function of department-run student spaces, including Cullinane Hall and various satellite study areas. This role ensures facilities remain safe, secure, and professional. You will report to the Associate Director of Student Center Operations and work closely with Event Management staff to support university academic and administrative needs. The position requires a regular Monday through Friday schedule, though you must be available for early mornings, late evenings, and weekends as operational needs arise.
What you'll do#
- Manage daily operations, maintenance, and safety for assigned student spaces.
- Maintain the Skedda application for space reservations and assignments.
- Respond to urgent building issues and coordinate corrective actions with internal and external partners.
- Oversee physical space maintenance, including submitting work orders and managing supplies.
- Coordinate venue usage with customers, facilities, public safety, and Event Management staff.
- Train, coach, and supervise part-time staff and one Northeastern co-op student.
- Develop job descriptions, performance tools, and semesterly training programs for employees.
- Approve payroll and manage budgets for student staff schedules.
- Oversee the department's social media branding and content.
- Track building usage data and submit weekly activity reports to support benchmarking studies.
- Manage capital assets and oversee the employee recognition program.
What you'll need#
- A Bachelor's degree is required, and a Master's degree is preferred.
- At least two years of experience in higher education, hospitality, operations, facilities management, or customer service.
- Knowledge of the role and purpose of a student center or union.
- Strong interpersonal, communication, and supervisory skills.
- Proven ability to provide excellent customer service.
Location & details#
- Location: Boston, Massachusetts.
- Employment: Full-time.
- Modality: On-site.
About Northeastern University
Northeastern University is a research institution based in Boston. It operates campuses across North America and focuses on experiential learning. The university integrates classroom study with professional work and research opportunities. It maintains a research enterprise centered on health, security, and sustainability.
How to get in at Northeastern University
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