About the role#
As an IT Intern, you will serve as the first point of contact for internal users at our Rumford mill. You will help improve mill reliability by diagnosing and resolving technical issues, supporting our team in keeping operations running smoothly. This is an on-site, paid role.
What you'll do#
- Respond to support requests via phone, email, or our ticketing system.
- Diagnose and troubleshoot hardware, software, and connectivity issues on laptops, desktops, printers, and mobile devices.
- Escalate complex problems to Tier 2 or Tier 3 support.
- Manage user accounts, permissions, password resets, and MFA configurations in Active Directory and business applications.
- Install and update operating systems and standard software.
- Maintain accurate records of IT assets and inventory.
- Document troubleshooting steps and known issues in our knowledge base.
- Train users on IT tools and best practices to help prevent recurring issues.
- Follow up on open tickets to ensure timely resolution.
What you'll need#
- Current enrollment in a two- or four-year degree program in information technology, preferably in infrastructure-focused studies.
- Basic knowledge of MS Office, MS operating systems, Active Directory, DNS, and DHCP.
- Strong IT troubleshooting skills.
- A customer-first mindset and clear communication skills.
- Ability to speak Mandarin is a plus.
Location & details#
- This position is based on-site in Rumford, Maine.
- This is a full-time, paid internship with a rolling term.
About ND Paper
ND Paper manufactures pulp, packaging, and paper products. The company operates facilities across Maine, Wisconsin, and West Virginia. It produces over 1.2 million short tons of material each year. Founded in 2018, the firm maintains its headquarters in Oak Brook, Illinois.
How to get in at ND Paper
Applying early to ND Paper gives you a distinct advantage because recruiters review applications before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published, so you can be among the first to apply. It is a simple way to ensure your materials are seen while the team is still actively filling the opening. You can also use Intern Insider to surface the recruiters behind the company roles. Reaching out directly to ask about the position or a referral often improves your response rates compared to waiting in a queue. It is a practical step that shows you are serious about the opportunity.
