About the role#
The Consumer Loan Experience Management team works to increase engagement, loyalty, and member value throughout the auto lending lifecycle. As a Summer Associate, you will identify best-in-class experiences as members transition from application to loan servicing. You will use internal member data analytics and vendor data to find efficiencies and pain points. This 12-week program runs from May 2027 through August 2027 and offers the chance to support strategic portfolio goals while developing your analytical and critical-thinking skills.
What you'll do#
- Collaborate with functional areas to develop and maintain performance metrics, measurements, and targets.
- Collect and analyze quantitative and qualitative data to promote data-driven decisions.
- Evaluate competitor data and industry trends to understand the current competitive posture.
- Design dashboards, reports, and thresholds to monitor business status and fluctuations.
- Identify and assess business strategies, opportunities, and areas for operational improvement.
- Synthesize analysis results to make recommendations based on internal and external considerations.
- Manage projects from concept through planning, analysis, design, testing, and implementation.
- Collaborate with business units and senior management to conduct needs assessments.
What you'll need#
- Currently pursuing a master’s degree from an accredited college or university, with an anticipated graduation date of December 2027 or later.
- Experience with research, analysis, and data manipulation.
- Proficiency with data and analytic tools such as PowerBI, Databricks, SQL, SPSS Modeler, R, or Tableau.
- Comfort working with large datasets and telling stories with data.
- Strong strategic, critical, and analytical thinking skills.
- Ability to work independently.
- Good communication and presentation skills.
- Basic knowledge of financial services or payments is a plus.
Location & details#
- This is a full-time, paid internship.
- Work is performed in a hybrid capacity.
- You will report to leadership at either the Vienna, Virginia or Pensacola, Florida campus.
- Standard hours are Monday through Friday, 8:00 AM to 4:30 PM.
About Navy Federal Credit Union
Navy Federal Credit Union is a nonprofit financial institution founded in 1933. It serves the Armed Forces, Department of Defense, veterans, and their families. With over 15 million members and more than 25,000 employees, it operates as the largest credit union in the world. The organization maintains its headquarters in Vienna, Virginia, alongside additional campuses in Florida, California, and Virginia.
How to get in at Navy Federal Credit Union
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