About the role#
The Member Insights & Experience Analytics team works to understand member behaviors and experiences across the lending lifecycle. As a Summer Associate, you will join this team to help translate member interaction data into business recommendations. You will work alongside data scientists and analytics professionals to uncover insights that improve engagement and satisfaction. This is a 12-week internship program running from May 2027 through August 2027.
What you'll do#
- Collaborate with Lending Strategy, Member Experience, Product, and Operational partners to solve business challenges.
- Perform data preparation, feature engineering, exploratory data analysis, and model development.
- Develop Natural Language Processing models to analyze lending-related call transcripts and member feedback.
- Build sentiment analysis and topic modeling solutions to identify emerging trends.
- Create dashboards and visualizations using Power BI to communicate findings to technical and non-technical audiences.
- Write efficient and scalable code in Python and SQL.
- Apply statistical modeling, machine learning, and AI techniques to support data products.
- Document methodologies, model assumptions, and analytical processes.
What you'll need#
- Current enrollment in, or planning to enroll in, a graduate-level program in Data Science, Computer Science, Statistics, Mathematics, Engineering, or a closely related field.
- Proficiency in Python and SQL.
- Familiarity with machine learning and Natural Language Processing techniques.
- Experience with data cleaning and exploratory data analysis.
- Familiarity with data visualization tools such as Power BI and Dash.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Intellectual curiosity and the ability to challenge assumptions.
- Experience with R programming, big data technologies like Spark or Hadoop, and cloud platforms like Azure, AWS, or GCP.
- Understanding of version control systems like Git.
Location & details#
- This position is located on-site in Vienna, Virginia.
- This is a full-time, paid internship for Summer 2027.
- Applicants must have an anticipated graduation date of December 2027 or later.
About Navy Federal Credit Union
Navy Federal Credit Union is a nonprofit financial institution founded in 1933. It serves the Armed Forces, Department of Defense, veterans, and their families. With over 15 million members and more than 25,000 employees, it operates as the largest credit union in the world. The organization maintains its headquarters in Vienna, Virginia, alongside additional campuses in Florida, California, and Virginia.
How to get in at Navy Federal Credit Union
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