About the role#
As an Attendee Services Intern, you will support the planning and execution of the NAB Show. You will work with the Manager of Attendee Services to handle registration, pre-show communications, and on-site logistics. This role offers experience in customer service and large-scale event operations.
What you'll do#
- Provide professional support to attendees via phone and Zendesk.
- Coordinate with our registration partner to solve attendee issues.
- Create and distribute FAQs, guides, and other resources.
- Test registration pages and website content for accuracy.
- Help develop the pre-show staff guide and training materials.
- Manage supply orders for registration materials like badge stock and staff gear.
- Organize the pre-con meeting and review requests for ADA assistance.
- Assist attendees on-site with registration, logistics, and real-time questions.
- Compile feedback and observations after the show to help improve future events.
What you'll need#
- High school diploma. Some college coursework or recent graduation is preferred.
- 1 to 3 years of experience in customer service or event planning.
- Availability to work 25 to 30 hours per week, Monday through Friday, from February through April 2027.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
- Experience with Zendesk or a similar customer service platform is preferred.
- Ability to remain professional, adaptable, and solutions-oriented.
- Excellent organization and attention to detail.
Location & details#
- This is an on-site internship based in Washington, DC.
- The term runs from February through April 2027.
- This is a paid position.
About National Association of Broadcasters
The National Association of Broadcasters acts as a trade association for radio and television stations. Based in Washington, District of Columbia, the organization represents the interests of broadcasters before the federal government. It maintains a staff of 184 employees to support advocacy, education, and industry innovation. The association focuses on policy issues that impact broadcast operations and local community service.
How to get in at National Association of Broadcasters
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