About the role#
The Customer Operations team supports the people who use our products. We use direct support interactions and scalable solutions to engage with our global users. You will help users understand our tools while using data to improve our product health.
What you'll do#
- Manage technical issues by investigating, troubleshooting, and escalating problems.
- Maintain technical product expertise and work with product and engineering teams to resolve user issues.
- Monitor key operational metrics to drive improvements in our support and product offerings.
- Collaborate with Marketing, Product Management, and Engineering on user-impacting bugs.
- Write clear documentation for our Help Center and user education materials.
- Engage with users through the Lucid Community.
- Process customer requests for cancellations and refunds via email.
- Resolve billing concerns, including invoice changes, duplicate charges, and trial subscriptions.
- Research accounts and payment disputes to keep our billing processes accurate.
What you'll need#
- Current pursuit of a Bachelor's degree with strong academic performance.
- Ability to explain complex technical ideas in simple, clear language.
- Strong written and verbal communication skills.
- Experience working independently and across teams on multiple initiatives.
- Excellent analytical and problem-solving skills.
- A detail-oriented approach and a bias toward finding solutions.
- Preferred: Experience with technical troubleshooting, content creation, data analytics, or teaching.
Location & details#
- This is a paid, part-time internship.
- The role is hybrid, requiring in-person collaboration at our Raleigh, NC office on Tuesdays and Thursdays.
About Lucid Software
Lucid Software develops visual collaboration and work acceleration tools for teams. The company produces the Lucid Visual Collaboration Suite, which includes Lucidchart and Lucidspark, along with the product management platform airfocus. Founded in 2010, the organization is based in South Jordan, Utah. It employs between 1,001 and 5,000 people and serves over 100 million users globally.
How to get in at Lucid Software
Applying early at Lucid Software gives you a distinct advantage because recruiters review applications before the candidate pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can submit your materials among the first. This helps you avoid the frustration of applying to a role that has already been filled. You can reach out to recruiters directly to ask about the role or a referral, which often improves your response rates compared to submitting into a general queue. Intern Insider surfaces the specific recruiters behind the company roles so you can make that connection. It is a more effective way to get your profile in front of the right people at Lucid Software.
