About the role#
This full-time position involves working with students who have reached the post-acceptance stage of their academic journey. You will serve in either an Academic Advisor or New Enrollment Specialist capacity, providing support and guidance as students prepare for their careers. The role requires the ability to work evening hours, specifically 11:00 AM to 8:00 PM EST, as well as rotating Saturdays and occasional overtime.
What you'll do#
- Provide customer service to students and staff via phone and email.
- Resolve student issues by applying university policies and coordinating with support offices.
- Answer complex questions regarding university procedures.
- Meet or exceed departmental performance goals.
- Incorporate feedback from the management team to improve service efficiency.
What you'll need#
- Some college experience and a background in customer service or sales.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Strong verbal and written communication skills.
- Ability to respond to student inquiries within 24 hours.
- A reliable, wired broadband internet connection.
- A bachelor's degree and prior contact center experience are preferred.
Location & details#
- This is a remote role based in the United States.
- The position is full-time and paid at $17.50 per hour.
- Applicants will be considered for both Academic Advisor and New Enrollment Specialist roles based on their skills and experience.
About Liberty University
Liberty University is a higher education institution based in Lynchburg, Virginia. Founded in 1971, the school operates in the foothills of the Blue Ridge Mountains. It supports a population of 14,000 residential students and over 90,000 online students. The university offers more than 700 programs of study that range from certificates to doctoral degrees.
How to get in at Liberty University
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