About the role#
This full-time position involves working with students who have reached the post-acceptance stage of their academic journey. You will serve in either an Academic Advisor or New Enrollment Specialist capacity, with the specific role determined by your skills and experience. You will provide guidance and support to students as they prepare for their academic careers.
What you'll do#
- Provide customer service to students and university employees primarily via phone and email.
- Resolve student issues by applying university policies and coordinating with support offices.
- Answer complex questions regarding university policies.
- Meet or exceed departmental key performance indicators.
- Implement feedback from the management team to improve efficiency and service.
What you'll need#
- Some college experience and previous customer service or sales experience.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to respond to emails and phone calls within 24 hours.
- A reliable, wired broadband internet connection.
- Excellent verbal and written communication skills.
- A bachelor's degree and contact center experience are preferred.
Location & details#
- This is a remote role based in the United States.
- The position requires availability for first or second shifts, rotating Saturdays, and occasional overtime.
- After an initial 8-10 week training period, the required shift is 11:00 AM to 8:00 PM EST.
About Liberty University
Liberty University is a higher education institution based in Lynchburg, Virginia. Founded in 1971, the school operates in the foothills of the Blue Ridge Mountains. It provides over 700 programs of study that range from certificates to doctoral degrees. The university serves 14,000 residential students and more than 90,000 online students.
How to get in at Liberty University
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