About the role#
Liberty University Online is seeking Enrollment Call Center Agents to guide prospective students through the admissions process. You will serve as a primary contact for individuals interested in undergraduate and graduate programs, helping them navigate requirements and program fit. This role involves managing a high volume of communications to support students as they transition into their academic careers.
What you'll do#
- Convert prospective students into qualified applicants for online programs.
- Manage a high volume of outbound calls and incoming inquiries.
- Counsel students on program fit, admissions requirements, financial aid, transfer guidelines, and military-related issues.
- Promote the value and benefits of undergraduate, graduate, and doctoral programs.
- Utilize information management systems to record student data and track interactions.
- Collaborate with support offices to resolve student concerns and improve the enrollment experience.
- Implement feedback from management to meet departmental performance goals.
- Identify innovative methods to enhance recruitment and student services.
What you'll need#
- High school diploma required; customer service or sales experience is preferred. A bachelor's degree and prior contact center experience are a plus.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Strong verbal and written communication skills, including the ability to respond to inquiries within 24 hours.
- Ability to work first or second shifts, rotating Saturdays, and occasional overtime. Note that an 11:00 AM to 8:00 PM shift is required following the initial 8-10 weeks of training.
- Ability to use sound judgment to help students overcome enrollment obstacles.
- Reliable, high-speed wired broadband internet connection (satellite internet is not compatible).
- Ability to sit for extended periods for deskwork, as well as stand, walk, and occasionally lift up to 10 pounds.
Location & details#
- This is a full-time, remote position.
- Compensation is $17.50 per hour.
About Liberty University
Liberty University is a higher education institution based in Lynchburg, Virginia. Founded in 1971, the school operates in the foothills of the Blue Ridge Mountains. It provides over 700 programs of study that range from certificates to doctoral degrees. The university serves 14,000 residential students and more than 90,000 online students.
How to get in at Liberty University
Applying early to Liberty University gives you a distinct advantage before the applicant pool grows. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, ensuring you are among the first to submit your materials for review. You should aim to have your application in before the pile grows too large for recruiters to manage. Reaching out to the right person often beats applying into a queue. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a referral. This direct approach materially improves your response rates compared to standard submissions.
