About the role#
We are looking for an intern to join our IT team and provide first-level support to our employees. You will work in a real-world setting with guidance from an experienced IT team. We are looking for someone who enjoys taking machines apart, solving technical problems, and staying current with technology.
What you'll do#
- Handle first-level support tickets (L0-L1) for passwords, access, and common issues.
- Diagnose hardware failures, replace components, and perform workstation upgrades.
- Install and update drivers across the fleet.
- Manage onboarding and offboarding tasks, including configuring workstations and resetting equipment.
- Cable, set up, and optimize employee workstations.
- Provide basic network support, including Wi-Fi and connectivity diagnosis.
- Improve fleet uptime by identifying and fixing recurring issues.
- Test and sort hardware components like RAM, GPU, and SSDs.
- Maintain the IT inventory for equipment in use, in stock, and retired.
- Support peripherals including monitors, keyboards, headsets, and printers.
- Write and maintain troubleshooting procedures, configurations, and documentation.
- Suggest and contribute to the improvement of our internal processes.
What you'll need#
- Enrollment in a DEP, AEC, or DEC program in computer support or Computer Science Technology.
- Solid foundation in hardware assembly, disassembly, and component replacement.
- Experience with Windows installation, configuration, and driver management.
- Basic knowledge of TCP/IP, DHCP, DNS, Wi-Fi, and cabling.
- Ability to handle first-level support tickets and identify user problems.
- Strong organizational skills and the ability to maintain accurate inventory records.
- Ability to explain technical issues simply and courteously.
- Proficiency in French is required, and English is an asset.
- Autonomy, curiosity, and initiative in solving problems.
Location & details#
- Location: Montréal, Quebec, Canada.
- Term: Winter 2027.
- Modality: On-site (no remote work).
- Status: Full-time, paid internship.
About KRAFTON Inc.
KRAFTON Inc. is a public company based in Seoul that operates as a collective of game studios. Founded in 2007, the organization focuses on the development of computer games. It currently employs 1,693 people. The company maintains its headquarters at 231 Teheran-ro in Seoul.
How to get in at KRAFTON Inc.
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