About the role#
The International Foundation of Employee Benefit Plans is hiring an IT Intern for the Spring 2027 term. This paid, part-time position offers hands-on experience in a professional environment. You will work directly with our Help Desk and User Support staff to resolve technical issues and assist employees with their daily technology needs. The role is based in our corporate office in Brookfield, Wisconsin.
What you'll do#
- Answer incoming phone calls, emails, and Teams chats to troubleshoot and resolve IT issues.
- Track and resolve service requests through our IT ticketing system.
- Set up and configure computer workstations for staff.
- Assist with administrative and technical projects for the IT department.
- Create training materials and internal documentation.
- Participate in departmental meetings and status calls.
- Help employees with computer and network troubleshooting.
- Address Level 1 Help Desk tickets.
What you'll need#
- Current enrollment in an associate's or bachelor's degree program majoring in an IT field.
- Strong knowledge of PCs.
- Ability to maintain strict confidentiality regarding sensitive information.
- Excellent data entry skills and a high level of accuracy.
- Strong organizational and time management skills.
- Ability to work independently and manage multiple tasks at once.
- Interpersonal skills to communicate effectively with non-technical staff.
- Experience with Mac, VMware, or meeting room audio-visual equipment is a plus but not required.
Location & details#
- Location: Brookfield, Wisconsin.
- Modality: This is an on-site position.
- Compensation: $16.00 per hour.
- Schedule: 15 to 20 hours per week, typically Tuesday through Thursday between 8:00am and 5:00pm CST. Additional hours may be available on Mondays and Fridays.
About International Foundation of Employee Benefit Plans (IFEBP)
The International Foundation of Employee Benefit Plans is a nonprofit organization based in Brookfield, Wisconsin. Founded in 1954, it provides research, education, and networking opportunities to professionals in the employee benefits sector. The organization employs 384 people and focuses on delivering objective information to support the health and financial security of plan beneficiaries. It operates as a resource for the benefits community.
How to get in at International Foundation of Employee Benefit Plans (IFEBP)
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