About the role#
The Corporate Applications team is looking for an intern to support critical initiatives involving tool standardization and systems integration. You will gain hands-on experience with Jira Cloud, Planview, Salesforce, and ServiceNow while working on automation, integration, and process optimization within an agile environment.
What you'll do#
- Facilitate daily syncs and weekly team meetings, take notes, and capture action items.
- Gather updates for project tracking and reach out to stakeholders for shared resources.
- Create, update, and organize Jira tickets based on team input.
- Track deadlines and priorities across work items.
- Develop and maintain Confluence documentation, including setup guides.
- Configure and standardize Jira Cloud usage to ensure consistent tracking and reporting.
- Document best practices for workflows, issue types, and board configurations.
- Support the integration of Jira Cloud with Planview, AgilePlace, and ServiceNow.
- Collaborate with IT, Project Management, and Agile Coaches on onboarding, user training, and feedback loops.
- Develop and maintain automated workflows to improve efficiency.
- Test integrations and configurations to identify and resolve bugs.
- Monitor integrated tools to ensure reliability.
- Contribute to agile ceremonies like backlog refinement, sprint planning, and retrospectives.
What you'll need#
- Current enrollment in a Business Administration, Computer Science, or related program.
- Familiarity with product delivery and project management tools.
- Proficiency in Microsoft Office Suite, specifically Excel and PowerPoint.
- Comfort navigating software configurations and cloud-based systems.
- Ability to work independently and manage ambiguity.
- Strong written and verbal communication skills.
- Interest in learning new IT software and agile frameworks.
- Experience or familiarity with Jira, Planview, ServiceNow, or cloud-based documentation tools like Confluence or SharePoint is an asset.
- Exposure to scripting languages, automation tools, data integration concepts, or API usage is helpful.
- Background in cross-team collaboration, customer service, tech support, or end-user training is a plus.
Location & details#
- Location: Toronto, Ontario, Canada.
- Term: Winter 2027 (January to April).
- Modality: Hybrid work model.
- Employment Type: Full time.
- Compensation: $25 per hour.
About Interac Corp.
Interac Corp. operates a payment and identification network based in Toronto. Founded in 1984, the company connects nearly 300 financial institutions. Its services support digital payments and money exchanges for Canadians. The organization maintains a focus on security and privacy within the financial services sector.
How to get in at Interac Corp.
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