About the role#
Join the Customer Experience Strategy & Enablement team to support key functions across client experience, CRM, and sales enablement. You will gain hands-on experience in a collaborative environment, helping to capture client insights and translate them into actionable business improvements. This role offers exposure to how data and feedback shape strategic decisions.
What you'll do#
- Analyze CX feedback, metrics, and client inputs to surface insights that inform business and product decisions.
- Support sales and CX operations, including process development, internal reporting, vendor exploration, and AI enablement.
- Improve client journeys by identifying trends, touchpoints, and opportunities for better experiences.
- Manage and maintain commercial platforms like Salesforce and Qualtrics, including dashboards and data quality.
- Support strategy and roadmap updates to ensure alignment with organizational goals.
- Produce stakeholder-facing presentations and materials to support internal and external engagement.
What you'll need#
- Currently completing an undergraduate degree in Business, Economics, or a similar program at a Canadian institution.
- Strong verbal, written, and analytical communication skills with an ability to present complex concepts clearly.
- Proficiency in Microsoft Office, specifically Outlook, Word, Excel, Power BI, Teams, and PowerPoint.
- A strong preference for candidates who can create visually engaging, executive-ready PowerPoint presentations.
- Excellent research skills and the ability to solve problems proactively.
- Strong interpersonal skills and the ability to build relationships across multiple functions.
- A willingness to learn about the payments, fintech, or financial services industry.
- Proven time management and organizational skills to meet deadlines.
- Previous experience with a CRM platform like Salesforce or experience in customer experience, account management, or sales is considered an asset.
Location & details#
- Term: Winter 2027 (January to April).
- Location: Toronto, Ontario (Hybrid).
- Employment type: Full time.
- Compensation: $25 per hour.
About Interac Corp.
Interac Corp. operates a payment and identification network based in Toronto. Founded in 1984, the company connects nearly 300 financial institutions. Its services support digital payments and money exchanges for Canadians. The organization maintains a focus on security and privacy within the financial services sector.
How to get in at Interac Corp.
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