User Research Intern (Tools)

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Insomniac Games

201-500 employeesFounded 1994Burbank, CAComputer Games
Actively hiringPaidSummer 2027Computer Games
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Best applied by Nov 18

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About the role#

This internship provides hands-on experience in user research within a game studio environment. You will work with the User Research and Development Management teams to study how employees use internal tools like Jira, Miro, and Confluence. Your work will help identify workflow challenges and opportunities for improvement. You will also gain experience in player research by supporting usability studies and playtests for game projects.

What you'll do#

  • Collaborate with research and management partners to develop research questions regarding tool use and team workflows.
  • Design and distribute surveys for individual contributors and leads.
  • Recruit research participants and conduct interviews or observed workflow sessions.
  • Analyze survey responses, interview notes, and observations to identify recurring themes.
  • Create reports and presentations to share research findings with tool owners and development partners.
  • Assist in the planning and execution of usability studies and playtests, including session preparation and note-taking.
  • Process player feedback to support game development teams.
  • Apply general games research methods to internal development tool workflows.

What you'll need#

  • Current pursuit or completion of a degree in Psychology, Human-Computer Interaction, Human Factors, Cognitive Science, or a related field.
  • Equivalent experience gained through work, research projects, or independent study.
  • A demonstrated passion for games and player experience or previous experience on a game project.
  • Familiarity with research methods such as surveys, interviews, usability testing, or observation.
  • Curiosity about how people work, combined with an empathetic listening style.
  • Ability to ask clear, neutral follow-up questions.
  • Strong written and verbal communication skills.
  • Attention to detail and organizational ability.
  • Willingness to learn new tools.
  • Familiarity with Jira, Miro, Confluence, or survey platforms is a plus.

Location & details#

  • Location: Burbank, California.
  • Term: Summer 2027 (12-week duration).
  • Modality: Hybrid.
  • Employment: Full-time and paid.
  • Note: This position does not offer work visa sponsorship.
Relevant fieldsPsychology

About Insomniac Games

Insomniac Games is a video game developer founded in 1994. The company creates titles for various platforms and has sold over 70 million units. Its portfolio includes franchises such as Spyro the Dragon, Ratchet and Clank, and Marvel's Spider-Man. The business maintains studios in Burbank, California, and Durham, North Carolina, with a staff size between 201 and 500 people.

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