About the role#
The Customer Experience Intern will support initiatives aimed at improving the experience for student-athletes, campers, families, and guests. You will contribute to project management, cross-functional collaboration, and operational improvements. This role involves taking ownership of smaller projects that drive change across the organization.
What you'll do#
- Support the planning, coordination, and execution of cross-functional customer experience initiatives.
- Assist with project management tasks, including maintaining timelines, tracking action items, and coordinating meetings.
- Take ownership of smaller projects and drive deliverables to completion.
- Help coordinate customer journey design workshops, capture ideas, and translate outcomes into next steps.
- Review feedback from student-athletes, campers, and parents to identify trends and opportunities for improvement.
- Analyze existing processes to identify inefficiencies and recommend improvements.
- Create and maintain project plans, process documentation, customer journey maps, and presentations.
- Coordinate the development of onboarding and customer-facing video content.
- Assist with the planning and execution of campus initiatives, events, and programs.
- Adhere to company policies, procedures, and business ethics codes.
What you'll need#
- Coursework or interest in Business Administration, Sports Management, Hospitality, Operations, or Project Management.
- Strong organizational and time management skills with the ability to balance multiple priorities.
- Excellent written and verbal communication skills and attention to detail.
- Ability to collaborate across departments while managing assigned tasks independently.
- Proactive and resourceful approach to work.
- Strong critical thinking, problem-solving, and analytical skills.
- Proficiency in Microsoft Office applications, specifically Excel, PowerPoint, and Word.
- Interest in customer experience, sports, education, or hospitality.
Location & details#
- Location: Bradenton, Florida, United States.
- Term: Winter 2027.
- Modality: On-site.
- Status: Full-time and paid.
- Requirements: Offers are contingent upon a background check, a drug test, and a Florida Level 2 Background Screening.
About IMG Academy
IMG Academy provides athletic, academic, and personal development programs. Based in Bradenton, Florida, the organization operates a campus for youth, collegiate, and professional athletes. It hosts nearly 200,000 participants and spectators annually from over 100 countries. The company manages NCSA College Recruiting and offers online coaching through IMG Academy+. It employs between 501 and 1,000 people.
How to get in at IMG Academy
Securing an internship at IMG Academy requires speed because early applicants often reach recruiters before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first. This approach ensures your materials land on a desk while the team is still actively reviewing initial submissions. Reaching out to the right person directly often beats waiting for a response from a general queue. Intern Insider surfaces the recruiters behind the company roles so you can contact them to ask about the position or a referral. This direct connection materially improves your response rates and provides clarity on what the team needs.
