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    Internships/Igloo Products Corp.

    Customer Service & Call Center Analyst Intern

    Igloo Products Corp. · Katy, Texas, United States

    rollingOn-sitePaidPosted 2026-01-30
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    About the role#

    The Customer Service & Call Center Analyst Intern will join the Customer Service team at Igloo Products Corp. in Katy, Texas. This role reports to the Senior Director of Sales Operations and focuses on optimizing support workflows, analyzing performance data, and enhancing system capabilities to support company growth.

    What you'll do#

    • Analyze ticket volume trends and customer sentiment to identify actionable insights for support operations.
    • Develop and maintain training materials for call center agents.
    • Enhance AI capabilities within the ticketing system to streamline workflows and improve issue resolution times.
    • Field customer service calls and manage support tickets.
    • Perform data analysis and create reports and PowerPoint presentations.

    What you'll need#

    • Current student or recent graduate (minimum rising sophomore level) in Business Administration, Data Science, Communications, or Marketing.
    • Completed coursework in Customer Service, Business Management, Data Analytics, Consumer Insights, or Artificial Intelligence.
    • Previous experience within the retail or hospitality industry.
    • Basic proficiency in Microsoft Office.
    • Strong communication, teamwork, problem-solving, and adaptability skills.

    Location & details#

    • Location: Katy, Texas.
    • Work Modality: On-site.
    • Employment Type: Full-time, paid internship.
    • Term: Rolling.
    Relevant fields:Business AdministrationData ScienceCommunicationsMarketing

    About Igloo Products Corp.

    Igloo Products Corp. is a public manufacturing company based in Katy, Texas, that was established in 1947. The organization employs between 1,001 and 5,000 people to produce a variety of outdoor living equipment including coolers, hydration gear, and soft-sided products. These items are designed for use during recreational activities such as camping and travel.

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