About the role#
The Systems Operations Analyst Intern will support a global team with incident monitoring, operational reporting, and documentation. You will also lead a procedure testing and refresh initiative to ensure our systems run smoothly.
What you'll do#
- Own a scoped procedure testing and refresh project. You will validate existing runbooks against live systems and rewrite them for cross-shift execution.
- Present your findings and results to Systems Operations leadership.
- Assist with monitoring dashboards during business hours and help triage low-severity tickets under supervision.
- Pull and organize data from ServiceNow to support operational reporting on incident trends and change activity.
- Contribute to automation and AI initiatives by testing workflows, documenting processes, and building smaller components.
- Join incident bridge calls and team meetings to learn how a global systems operations team manages a live exchange environment.
What you'll need#
- Currently enrolled in a Computer Science, Information Systems, Engineering, or related degree program, advancing to at least junior year, or a recent graduate.
- Clear technical writing skills to turn multi-step processes into accurate documentation.
- Coursework or project experience with SQL, Python, or similar tools for working with data.
- Solid Excel skills and comfort learning new software like ServiceNow, Jira, or Confluence.
- Strong attention to detail and curiosity.
- Ability to stay composed in a busy environment.
Location & details#
- Location: Atlanta, Georgia.
- Schedule: Full-time, five days a week, on-site.
- Term: Summer 2027. Options include May 24 to August 6 or June 7 to August 20.
About ICE
ICE operates as a public company in the financial services sector. It provides data, technology, and expertise to market participants. Founded in 2000, the firm maintains its headquarters in Atlanta, Georgia. It employs over 11,000 people across multiple office locations in the United States and Canada.
How to get in at ICE
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