About the role#
As a Product Strategy Intern, you will work with our team to drive strategy for a contact center. This includes focus areas such as customer service, collections, and loss mitigation. You will gain exposure to the financial services and mortgage industries while contributing to projects that impact our business.
What you'll do#
- Document existing workflows for customer service, collections, and loss mitigation.
- Evaluate contact center performance metrics to find efficiency gaps.
- Assess how technology can automate manual tasks.
- Support the team with additional projects and daily duties.
What you'll need#
- Current enrollment in an accredited university degree program.
- Progress toward at least your junior year of study.
- Ability to break down complex operational problems into structured solutions.
- Strong written and verbal communication skills.
- Ability to translate data into business insights.
- Preferred majors include Business Administration, Economics, Finance, or Operations Management.
Location & details#
- Location: Jacksonville, Florida.
- Schedule: Full-time, on-site.
- Term: Summer 2027.
- Program dates: Choose between May 24 to August 6 or June 7 to August 20.
- This position is paid.
About ICE
ICE operates as a public company in the financial services sector. It provides data, technology, and expertise to market participants. Founded in 2000, the firm maintains its headquarters in Atlanta, Georgia. It employs over 11,000 people across multiple office locations in the United States and Canada.
How to get in at ICE
Applying early to ICE roles is a clear advantage because recruiters review the first wave of candidates before the applicant pool grows large. Intern Insider sends an instant alert the moment a role matching your target is published, helping you submit your application among the first. This timing ensures your profile reaches the hiring team before the inbox becomes crowded. You can use this head start to focus on tailoring your materials to the specific requirements of the position. Reaching out to the right people often yields better results than submitting a resume to a general portal. Intern Insider surfaces the recruiters behind ICE roles so you can contact them directly to ask about the position or a referral. This direct approach often improves your response rate compared to waiting for a system update. Connecting with a human contact shows you have done your research and are serious about the opportunity.
