About the role#
The Professional Services Intern supports implementation consultants who deliver digital products to mortgage servicing clients. You will help keep projects organized, tested, and documented throughout the lifecycle from kickoff to client handoff. This role provides an opportunity to learn core mortgage servicing concepts like loan setup, payments, escrow, and customer interactions.
What you'll do#
- Track and review client implementation artifacts such as questionnaires, configuration guides, and branding files.
- Flag late or incomplete items to ensure project timelines stay on track.
- Support user acceptance testing by running test scripts, logging issues, and summarizing results.
- Record notes during client kickoff meetings, walkthroughs, and working sessions.
- Distribute action items to the internal team.
- Maintain configuration workbooks and update process documentation to address identified gaps.
What you'll need#
- Current enrollment in a degree program at an accredited university, advancing to at least your junior year.
- Clear written and verbal communication skills.
- Strong organization and attention to detail.
- Working knowledge of Excel, Word, PowerPoint, Teams, and SharePoint.
- Familiarity with tracking tools like Trello or Azure DevOps is a plus.
- No prior mortgage experience is required.
Location & details#
- This position is located on-site in Jacksonville, Florida.
- The internship is a full-time commitment, five days a week.
- You may choose between two schedule options: May 24, 2027 to August 6, 2027, or June 7, 2027 to August 20, 2027.
About ICE
ICE operates as a public company in the financial services sector. It provides data, technology, and expertise to market participants. Founded in 2000, the firm maintains its headquarters in Atlanta, Georgia. It employs over 11,000 people across multiple office locations in the United States and Canada.
How to get in at ICE
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